Job Description
The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.
Responsibilities:
- Welcome guests warmly, determine their needs, and manage the registration process.
- Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
- Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms
- Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
- Handle guest check-ins, check-outs, and payment processing with accuracy.
Qualifications:
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.
- Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
- Availability to work flexible schedules, including weekends and holidays.
- Strong customer service skills with a guest-focused approach.
About Company:
Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners
Job Tags
Flexible hours,