Health Information Technology Service Desk Analyst Job at Solve IT Strategies, Inc., Oak Brook, IL

VGh2WGFMWGNhN2EwWlllQkIwK2t3OHlGSlE9PQ==
  • Solve IT Strategies, Inc.
  • Oak Brook, IL

Job Description

Summary

Provides initial technical support to Team Members via phone with regards to computers, servers, applications and hardware issues. Assesses the nature of the problem and resolves using documented procedures and checklists and by simulating or recreating the incident. Documents all calls in the tracking system; escalating complex problems to more experienced support, when necessary.

Education Required:
  • High School Graduate.


Experience Required:

  • Typically requires 1 year of experience in customer service, call center, or Service Desk support.


Knowledge, Skills & Abilities Required:

  • Strong interpersonal and customer service skills, as well as basic understanding of call centers and call tracking system.
  • Strong technical aptitude with the ability to learn quickly and support software applications.
  • Understanding of the technical components of an Information System, including basic hardware, platform, database concepts, and terminology.
  • Ability to manage multiple priorities in a dynamic work environment.
  • Analytical and problem-solving skills.
  • Strong verbal communication skills and the ability to interact with a diverse client population.
  • Ability to use/manage a standard multiple-line telephone system.
  • Ability to travel to off-sites to provide Service Desk application support for AdvocateAurora facilities.
  • Ability to maintain confidentiality and work as a team.


Physical Requirements and Working Conditions:

  • Must be able to site for extended periods of time.
  • Must be able to perform fine hand manipulation when using a keyboard.
  • Position may require travel which may result in exposure to road and weather hazards.
  • Exposed to a normal office environment.
  • Operates all equipment necessary to perform the job.

Job Tags

Work at office,

Similar Jobs

Mentor A Promise

Copy Editor / Proofreader (Volunteer) Job at Mentor A Promise

 ...None, Copy Editor / Proofreader (Volunteer) Organization Mentor A Promise (MAP) Division Storytelling & Media / PromisePress / Communications Location Remote via Google Meet and/or New York City (as needed) Type Volunteer (Unpaid) About Mentor A Promise... 

ProMedica Toledo Hospital (TH)

Reimbursement and Decision Support Senior Analyst - Junction Building Job at ProMedica Toledo Hospital (TH)

 ...reconciliation. Maintain the cost accounting database for changes in costs on a regular basis Maintains a thorough knowledge of the ProMedica source systems that are feeding the application and establishes processes to ensure the accurate flow of information into the... 

Urban Nirvana Spa & Salon

Massage Therapist Job at Urban Nirvana Spa & Salon

 ...Join the Urban Nirvana Team: Licensed Massage Therapist Urban Nirvana, a professional and relaxed spa, is hiring licensed Massage Therapists...  ...scrubs). Collaborate with staff for excellent client experiences. Maintain clean, inviting massage rooms. Ideal Candidate... 

Crimson Education

Capstone Mentor Software & Technology Job at Crimson Education

 ...on future generations?Crimson Education is a Series C global EdTech startup, founded in 2013, with a bold vision: to transform...  ...on students futures Enjoy global reach with the flexibility of remote work Use cutting-edge technology to empower learning... 

ProMedica Toledo Hospital (TH)

ITS Epic Analyst II - Revenue Cycle HIM Access - Remote Job at ProMedica Toledo Hospital (TH)

 ...and support of your assigned health information management Epic software applications. You will work with operational teams across ProMedica and serve as a mentor for less experienced IT EMR staff. You will plan implementation and upgrade clinical systems ensuring...