Description:
Hybrid-Minimum 3 Days Per Week
Primary Function of PositionThe Learning Management Systems (LMS) Administrator 1 is responsible for the administration and maintenance of the company s learning system technology to deliver online training to internal and/or external customers. Assists with data migrations, working with IT and outside vendors to test and troubleshoot systems issues; supports development of processes, content generation and loading; maintains training and user profile records; coordinates calendaring and enrollment, tracking, assessments, reporting and customer communications for learning events. In companies with training teams, may serve as a subject matter expert, training the community of business users to maximize the utilization of system features to create and manage learning events, training modules, assessments, and reports.Essential Job Duties Develops knowledge of Intuitive s LMS support model and system functionality. Monitor support case queue and troubleshoot & resolve basic support issues. Escalate support issues as necessary. Assist LMS Administrator 3 with UAT business testing. Utilizes Agile/Veeva workflow in ongoing implementation tasks. Provide training and support to users, such as instructors and learners, on how to effectively use the LMS and its features. Ensure the product complies with all global legal and regulatory obligations. Monitoring, follow-up, and close out of LMS support incidents. Run system reports. Complete special projects as assigned.Required Skills and Experience Proficiency in troubleshooting and resolving LMS technical issues quickly. Intermediate LMS Admin experience to assist with training assignments. Basic customer service skills to support the ticketing system and interact with users and stakeholders effectively. Intermediate experience with LMS navigation, issue troubleshooting, and intermediate support. Experience in customer support or customer service utilizing a support ticketing system. Strong communication skills to work effectively in a team and handle client requests. Strong attention to detail. Ability to stay organized and manage multiple tasks. Ability to work well with a team and independently. Interpersonal and analytical skills. Ability to learn and grow.Required Education and Training High school diploma/Secondary Education or equivalent; vocational training and/or on the-job training.Working Conditions0% travelPreferred Skills and Experience Typically requires 1-2 years of related experience.
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Additional Details
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