IT Help Desk Technician Job at N2Net, Cleveland, OH

U2h6WGFMdllaN1crWW9HTkFFeWh3TXFCSXc9PQ==
  • N2Net
  • Cleveland, OH

Job Description

Job brief:

We are looking for enthusiastic Rapid Response (Helpdesk) Team Members to provide technical assistance to our clients on Information Technology and IT Security-related inquiries. You will answer queries on technical issues and assist clients in resolving them.

An excellent Rapid Response Team Member must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to assist business clients who are not familiar with IT-related subjects.

Responsibilities:

  • Serve as a technician for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques, tools, and pertinent questions, and remote access to computer systems
  • Determine the best solution based on the issue and details provided by clients
  • Walk the client through the problem-solving process and confirm the problem is resolved
  • Direct unresolved issues to other team members experienced in the issue
  • Provide accurate information on IT products and services
  • Record events, problems, and their resolution in our Connectwise ticketing system in real-time
  • Follow-up and update client status and information
  • Pass on any feedback or suggestions by clients to the appropriate internal team members
  • Identify and suggest possible improvements in procedures and processes

Requirements

  • Proven experience with technology in a client support role
  • Tech-savvy with working knowledge of some or all of the following; Cloud Servers and workstations, PCs, Servers, VoIP phone systems, IT Security, office automation products, operating systems, networking, and remote assistance
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and resolve technical issues
  • Excellent communication skills
  • Customer-oriented and client-focused.

Job Tags

Full time, Work at office,

Similar Jobs

ProMedica Toledo Hospital (TH)

Security Officer - Defiance Regional Hospital Job at ProMedica Toledo Hospital (TH)

 ...Department: Security Weekly Hours: 16 Status: Part time Shift: Nights (United States of America) Job Summary: ProMedica Security Officers ensure the overall safety of our patients, visitors, and employees. While monitoring facilities, the officers also... 

Columbia Healthcare

Oral Surgeon needed in Springfield, MO Job at Columbia Healthcare

 ...practice in Springfield, MO , where the current doctor is preparing for retirement. The practice is part of a nationally recognized oral healthcare management group known for providing robust administrative support, operational stability, and growth resources while... 

NBCUniversal

Photographer, NBC & Telemundo San Diego Job at NBCUniversal

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products...

TeachCast

TeachCast Online English Instructor Job at TeachCast

 ...fun and engaging online instructors to work from home for our ongoing 2025-2026 school year. Teachers...  .... BLOCK SCHEDULE Below are our shift availabilities.* You can start and end...  ...or early evening and extend into the night. Late Night shifts: Often run through... 

American Income Life

Fully REMOTE Life & Health Coaching Agent Job at American Income Life

 ...Potential: Ignite Your Career! Location: 100% Remote Are you ready to ignite your career ?...  ...review. In the interest of community wellness, all interviews are conducted via Zoom...  ...51 with life, accident, and supplemental health products to help protect members of labor...