IT Helpdesk Specialist Job at Peraton, Linthicum, MD

U1I3U2I3dmRhN2ErWklDUERrQ254c3FDSkE9PQ==
  • Peraton
  • Linthicum, MD

Job Description

Program Overview

About The Role

Peraton is hiring an IT Specialist to support one of our government customers. You'll be responsible for delivering professional, high quality services directly to end users, providing both remote and in-person support for new installations and break/fix incidents. You will be responsible for supporting and troubleshooting a variety of technologies (network interconnectivity, desktops/laptops, tablets, local/network printers/scanners, peripherals, network devices, communication devices (cellphones, desk phones) adhering to contracted service level agreements.

Day to Day Work Responsibilities:

  • Troubleshoot system hardware and software.
  • Diagnose and resolve customer reported system incidents, problems, and events.
  • Install and configure hardware, software, and peripheral equipment for system users in accordance with organizational standards.
  • Administer accounts, network rights, and access to systems and equipment.
  • Monitor and report client-level computer system performance.
  • Configure and optimize network hubs, routers, and switches (e.g., higher-level protocols, tunneling).
  • Develop and implement network backup and recovery procedures.
  • Diagnose network connectivity problem.
  • Install and maintain network infrastructure device operating system software (e.g., IOS, firmware).
  • Install or replace network hubs, routers, and switches.
  • Monitor network capacity and performance.
  • Patch network vulnerabilities to ensure information is safeguarded against outside parties.
  • Test and maintain network infrastructure including software and hardware devices.

Qualifications

Required Qualifications:

  • Associate's degree and 10+ years of experience; OR Bachelor’s degree and 8+ years of experience; OR Master’s Degree and 6+ years of experience; OR 3 years with PhD. A degree in one of the following fields from an ABET or NCAE accredited institution is highly desired - Information Technology, Software Engineering, Information Systems, Computer Science, Cybersecurity, or Data Science. However, four (4) years of additional relevant experience or specialized training can be considered in lieu of a Bachelor’s degree.
  • Active TS clearance, SCI eligible.
  • Active IAT Level II (CompTIA Security+) certification required.
  • Preferred Certifications: SecurityX / CASP+, CCNP Security, CISA, FITSP-O, GICSP, or SSCP. 
  • Knowledge of computer networking concepts and protocols, and network security methodologies.
  • Knowledge of risk management processes (e.g., methods for assessing and mitigating risk).
  • Knowledge of national and international laws, regulations, policies, and ethics as they relate to cybersecurity.
  • Knowledge of cybersecurity principles.
  • Knowledge of cyber threats and vulnerabilities.
  • Knowledge of specific operational impacts of cybersecurity lapses.
  • Knowledge of cloud computing service models Software as Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS).
  • Knowledge of cloud computing deployment models in private, public, and hybrid environment and the difference between on-premises and off-premises environments.
  • Knowledge of computer networking concepts and protocols, and network security methodologies.
  • Knowledge of risk management processes (e.g., methods for assessing and mitigating risk).
  • Knowledge of national and international laws, regulations, policies, and ethics as they relate to cybersecurity.
  • Knowledge of cybersecurity principles.
  • Knowledge of cyber threats and vulnerabilities.
  • Knowledge of specific operational impacts of cybersecurity lapses.
  • Knowledge of cloud computing service models Software as Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS).
  • Knowledge of cloud computing deployment models in private, public, and hybrid environment and the difference between on-premises and off-premises environments.

SCA / Union / Intern Rate or Range

Details

Target Salary Range: $104,000 - $166,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at

Application Duration Statement: The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. 

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

Job Tags

Contract work, Temporary work, Internship, Local area, Shift work,

Similar Jobs

Lensa

Tier 1 Helpdesk Technician Job at Lensa

 ...subject to their terms and privacy notice. Overview Tier 1 Helpdesk Technician (EITAAS-2025-24286): Bowhead seeks an Tier 1...  ...NIPRNet circuit Establish VPN with CAC connectivity to support remote users Support integration with ITSM system Qualifications... 

Jimmy John's

Delivery Driver Job at Jimmy John's

Currently hiring for night and weekend shifts. Jimmy John's Delivery Driver's goal is to get that perfectly made sandwich in the customer's hand as quick as can be. We do this by learning the most efficient route, double-checking orders to ensure everything is accounted... 

Supreme Talent

General Counsel - Title Insurance Job at Supreme Talent

 ...Our client, a leading real estate title services firm, is seeking a General Counsel. This role oversees all legal, regulatory, and...  .... Monitor changes in laws and regulations affecting title insurance and ensure timely compliance. Provide guidance on underwriting... 

University of Minnesota

HR Consultant Job at University of Minnesota

 ...effectiveness and efficiency. Collaborate and guide managers on recruitment and retention strategies, including leading and serving on...  ..., and systemic injustice. Applications must be submitted online. To be considered for this position, please click the Apply button... 

Las Vegas Petroleum

Assistant General Manager (KFC) Job at Las Vegas Petroleum

 ...Key Responsibilities: 1. Operations Management: Assist in overseeing the daily operations of the KFC restaurant to ensure a smooth and efficient service. Ensure that food is prepared according to KFC standards, ensuring consistency and quality. Monitor...