Desktop support engineer Job at Alrek Business Solutions, Dauphin, PA

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  • Alrek Business Solutions
  • Dauphin, PA

Job Description

Essential Responsibilities

Monitor incident queues for issues and take ownership and assist customers as required

Keep all support tickets up to date and well documented

As required, provided documentation on issue resolution for other teams

Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.

Required/Desired Skills
Skill Required /Desired Amount of Experience
Deploying PC's and providing support to end users in a large enterprise environment (1,000 PC's +). Required 3 Years
Develop, test, maintain PC images. Required 3 Years
Experience supporting PC's in a large domain environment. Required 3 Years
Install and configure PC hardware and peripherals. Required 3 Years
Repair PC's by replacing hard drives, motherboards, memory, etc. Required 3 Years
Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC's, laptops, and Apple OSx MAC's. Required 3 Years
Knowledge of Active Directory and experience troubleshooting GPO's and name resolution. Required 3 Years
Experience with managing profiles and certificates on Microsoft Windows PC's, laptops, and Apple OSx MAC's. Required 3 Years
Experience supporting Microsoft Windows PC's, laptops, and Apple OSx MAC's using remote tools (SCCM remote, RDP, ARD) Required 2 Years
Application Support for MS Office 365 on Microsoft Windows PC's, laptops, and Apple OSx MAC's. Required 2 Years
Experience integrating Macintosh systems into an Active Directory Domain environment. Required 1 Years
Scripting with VBS and PowerShell Highly desired 2 Years
Configuration Management Console queries and reporting. Highly desired 2 Years
SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize. Highly desired 2 Years
Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT). Highly desired 2 Years
Microsoft Certification. Highly desired 2 Years
Able to communicate in a clear manner. Desired 0
Change oriented improve processes and confront difficult circumstances in creative ways. Desired 0
Demonstrated customer focus; building strong customer relationships. Desired 0
Effectively evaluate information to make correct decisions. Desired 0
Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information. Desired 0
Strong team player collaborate with others, be open to other ways of doing things. Desired 0
Interested in emerging technologies demonstrated through training and attending technical events. Desired 0

Job Tags

Remote work,

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